​Code of Good Conduct for Label Personalization

1. Rules of Use and Code of Conduct for the Product Configurator 

By using the product configurator, the Customer declares and warrants that the personalized messages comply with the applicable laws and respect rules of good conduct and public decency.

The Customer undertakes not to use the configurator in any way that could disrupt or interfere with its proper functioning, or with the servers or networks used to provide access to it. The use of this tool must not have the effect of preventing or restricting other individuals’ access to it.

The Customer is prohibited from:

• make any modification, adaptation, or translation of any component of the configurator
• reproduce or copy, including via a mirror site, all or part of the configurator;​
• to introduce any virus, Trojan horse, spyware, or other harmful computer code that could impair the functioning of the Site and its tools.

The Client therefore undertakes not to write any message:

• Containing insulting, threatening, aggressive, offensive, defamatory, scandalous, disrespectful, inaccurate, discriminatory, racist, homophobic, sexual, or pornographic statements, as well as any other content that may infringe upon a natural person’s right to their image, privacy, or individual freedom, or that may encourage hate speech or the violation of the law by any means whatsoever
• Containing private or personal information (name, address, telephone number, email) relating to any natural or legal person without having obtained their prior authorization;
• Contrary to morality or public decency;
• With political connotations (support for a candidate, a party, a political slogan, etc.). Bonne Maman is a national brand intended for the general public, and its brand image must not be associated with or used to support any political party or candidate in the context of an election (national, regional, or municipal);
• Containing any content protected by intellectual property rights belonging to a third party, unless you have obtained that third party’s express, personal, and written authorization (such as a trademark, logo, etc.). This prohibition applies to trademarks and any work that may be protected by copyright (such as a film title, the title of a song or literary work, the name of a character, etc.). Failing this, you guarantee the Company’s non‑liability in the event of a dispute with that third party;

2. Liability / Indemnification

The Company’s liability may under no circumstances be incurred in the event of non‑performance or improper performance of the contractual obligations referred to above that is attributable to the Client, nor in the event of spelling, grammar, or punctuation errors in the drafting of the personalized content on the Site, or in the event of any alteration of the Product once in the Client’s possession. Indeed, the Products must be stored at the recommended temperature of 6°C.​

The Company reserves the right to refuse to process any order that does not comply with the above terms of use. The Company may, at its discretion, either refund the Client for the refused order within a short period from the day it informs the Client of its refusal to process the order, or issue the Client a credit note valid for any new order placed on the Site.

Furthermore, the presentation of personalized products on the configurator is provided for illustrative purposes only. While the Company takes care to display colors and images accurately, it cannot guarantee that the display of colors and images on your electronic devices (computer, mobile phone, or tablet) will precisely reflect those of the Products. They may therefore vary between your order and your delivery.

Moreover, the Company declines all liability for any issues related to the use of the Internet that may result in the loss of your personalized product.

The Company reserves the right to claim compensation from the Client for any damage caused by malicious use or use that is contrary to the terms of use of the personalized label configurator set out above.

For more information, please consult our General Terms and Conditions of Sale.